Raja138 FAQ – All Your Answers in One Place

The minimum age requirement is 18 years. This is an absolute requirement and cannot be waived. Accounts found to be registered by underage individuals will be closed immediately and all funds in the account will be returned after investigation.

No. Each player is allowed only one account. Multiple accounts violate raja138's Terms and Conditions and may result in closure of all related accounts and forfeiture of bonuses received. If you've forgotten your login details, use the forgot password function or contact our support.

KYC (Know Your Customer) is an identity verification process that requires you to submit a copy of your MyKad or passport. KYC verification is required when:

• Making your first withdrawal
• Cumulative withdrawal amount exceeds the set limit
• Our security system flags accounts for review

The KYC process is typically completed within 24–48 business hours. Your documents are processed securely and are not shared with third parties.

Log in to your account and go to Account Settings → Personal Information. To change your phone number or email, additional identity verification is required for security purposes. You can also contact Live Chat and our team will assist you with the change safely.

raja138 accepts a variety of popular deposit methods in Malaysia:

• Local bank transfer – Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank
• E-Wallet – Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Credit/debit card – Visa and Mastercard
• Cryptocurrency – Bitcoin, USDT and more
• Online banking – FPX (Financial Process Exchange)

All transactions are protected by 128-bit SSL encryption.

The minimum deposit at raja138 is RM30 for most payment methods. Maximum daily deposit limits depend on your payment method and account level. For accounts that have been fully verified (complete KYC), maximum limits are higher. For specific limit information, check the deposit page in your account.

Most deposits are processed immediately or within minutes:

• FPX bank transfer: Instant
• E-Wallet (TnG, GrabPay): 1–5 minutes
• Credit/debit card: 5–15 minutes
• Crypto: 10–30 minutes (depending on network confirmation)

If funds have not arrived after 30 minutes, save your transaction receipt and contact customer support via Live Chat.

raja138 does not charge any fees for deposits. However, your bank or e-wallet provider may charge a small transaction fee depending on their own policies. Be sure to check your payment provider's terms before making a deposit.

Log in to your account → select Wallet → click Withdrawal. Select your withdrawal method, enter the amount you wish to withdraw and your bank account number. Ensure the bank account name matches the name registered at raja138. Withdrawal requests submitted before 10 PM are usually processed on the same day.

For accounts that have completed full KYC, withdrawals are typically processed within 15 minutes to 2 hours. Your first withdrawal may take longer due to additional verification processes. Withdrawals requested outside banking hours (after 10 PM or on weekends) will be processed on the next business day.

Some reasons why a withdrawal may be delayed or rejected:

• KYC not yet completed – please submit your identity verification documents
• Bonus rollover requirements not yet fully met
• Bank account name does not match the registered name
• Withdrawal amount exceeds the daily limit
• Suspicious activity requiring a security review

Contact Live Chat for more information about your withdrawal status.

The minimum withdrawal is RM50. The maximum daily withdrawal limit depends on your account level. VIP members enjoy higher withdrawal limits compared to regular members. To check the latest withdrawal limits applicable to your account, visit the Wallet section in your raja138 account.

The RM588 welcome bonus is automatically credited after your first deposit is confirmed. A minimum deposit of RM30 is required to activate the bonus. The bonus will appear in your account's bonus balance within minutes of the deposit being processed. No promo code is needed – the bonus is granted automatically to all new members.

Wagering requirements mean you need to wager your bonus amount a certain number of times before it can be converted into withdrawable cash. For example, if the wagering requirement is 10x and you receive a RM100 bonus, you must place bets totalling RM1,000 before those funds can be withdrawn. Wagering requirements vary by promotion type – check the Promotions page in your account for the latest terms.

Bonus validity period varies by type:

• Welcome bonus – 30 days from credit date
• Free spins – 7 days from credit date
• Weekly loyalty bonus – 7 days from credit date
• Special promotional bonus – as stated in the promotion terms

Expired bonuses that go unused cannot be recovered, so make sure you use them within the specified period.

Yes, you can opt out of bonuses if you prefer to play without rollover requirements. When making a deposit, deselect the bonus option if available, or contact customer support before the deposit is processed to request that the bonus not be credited to your account. Once a bonus is credited, it cannot be cancelled.

Log in to your raja138 account → Settings → Security → 2-Factor Verification. Click "Activate", enter your mobile number, and confirm with the OTP code sent to you. Once activated, every login attempt from a new device will require an additional OTP code. We strongly recommend enabling this feature for all accounts.

Act immediately: Change your password right away, then contact raja138 support via Live Chat. Our security team will block all active sessions and investigate any suspicious activity. Also review your account details to ensure no unauthorized changes have been made to your registered phone number, email or bank account.

Yes. raja138 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your personal information is stored on secure servers and is not shared or sold to third parties. All communications and transactions are protected by 128-bit SSL encryption. For more information, read Privacy Policy us.

raja138 offers over 500 games including:

• Online slots – from Pragmatic Play, PG Soft, Microgaming, Habanero and many more
• Live Casino – Baccarat, Roulette, Blackjack, Dragon Tiger with real dealers
• Sports betting – Malaysia League, EPL, La Liga, NBA, Badminton and more
• Online Bingo – various formats and prize sizes
• Lottery & Numbers – 4D, TOTO and more

Some slot games offer a Free Demo that can be tried without a deposit – perfect for getting to know games before playing with real money. However, winnings in demo mode cannot be withdrawn as cash. To play with real money and claim bonuses, a minimum deposit of RM30 is required.

The raja138 App can be downloaded for free on iOS and Android directly from our website – visit the Download for complete instructions. For Android, you'll need to allow installation from unknown sources in your device settings. The app supports biometric login, instant notifications and full access to all games and account features.

RTP, or Return to Player, is a percentage indicating how much money is returned to players on average over the long term. For example, an RTP of 96% means that for every RM100 wagered, RM96 is returned to players on average. RTP is calculated across millions of rounds – not within a single session. Slots at raja138 have RTPs ranging from 94% to 98% depending on the game. RTP information can be found in each game's info section.